Shipping Information
Last Updated: June 9, 2026
At Aurora Hawaiian Shirt, every product is made especially for you. We operate under a Print-on-Demand (POD) model, which means your Hawaiian shirt is created only after you place an order.
Because our products are made on demand, the total delivery time includes both production time and shipping time.
Delivery Timeframes
Since all Aurora Hawaiian Shirt products are made after an order is placed, please review the estimated timeline below:
Total Delivery Time = Processing Time + Shipping Time
Processing Time: 3–6 business days
This is the time needed to print, produce, inspect, and prepare your product for shipment.
Standard Shipping: 10–12 business days
Express Shipping: About 7 business days
For Standard Shipping orders, customers can usually expect delivery within 13–18 business days from the order date.
Business days do not include weekends or public holidays. Delivery times may vary depending on your location, production capacity, shipping carrier, customs clearance, weather conditions, holidays, and other factors beyond our control.
Shipping Options and Costs
We offer affordable shipping options for customers in the United States and many international destinations.
Free Standard Shipping on U.S. orders over $99
Free Standard Shipping on international orders over $200
For orders below these thresholds, shipping fees are calculated automatically at checkout based on your shipping address and selected shipping method.
Available shipping options may vary depending on product type, destination, and carrier availability.
Where We Ship
Aurora Hawaiian Shirt ships to:
All 50 U.S. states
Many international destinations where delivery service is available
Some locations may have limited shipping options depending on carrier coverage, customs rules, or fulfillment availability.
Shipping Carriers
Orders are shipped through trusted fulfillment and logistics partners. The carrier is selected based on destination, delivery efficiency, product type, and fulfillment location.
Shipping carriers may include:
USPS
FedEx
UPS
DHL
Other local or international delivery partners
Carrier selection may vary depending on your location and the fulfillment center handling your order.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Please note:
Tracking updates may take 24–48 hours to appear after shipment.
Tracking activity may vary depending on the carrier and destination.
You can track your package using the tracking link provided in your shipping confirmation email.
If you do not receive tracking information after your order has been processed, please contact us at [email protected].
Made-to-Order Products
All Aurora Hawaiian Shirt products are made to order.
This means:
Production starts only after your order is placed.
Each product is created specifically for your selected design, size, and options.
We do not mass-produce products in advance.
This process helps reduce unnecessary inventory and waste.
Because each product is made specifically for the customer, orders cannot usually be changed or canceled once production has started.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
Orders may be changed or canceled within:
4 hours on business days
12 hours on weekends
After this window, your order may enter production and can no longer be changed or canceled.
Approved cancellations may be subject to a 30% management and transaction fee to cover payment processing, order handling, and administrative costs.
To request a change or cancellation, contact us at:
Email: [email protected]
Please include your order number and the details of the change you would like to request.
Incorrect Shipping Address
Please carefully check your shipping address before completing checkout.
Aurora Hawaiian Shirt is not responsible for packages delivered to an incorrect address provided by the customer.
If you notice an error in your shipping address, please contact us immediately within the allowed order modification window. We will do our best to help, but we cannot guarantee that the address can be changed once the order has entered production or shipment processing.
If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply to resend the order.
Customs, Duties, and Taxes
For international orders, customs fees, import duties, taxes, or other local charges may apply.
These charges are determined by your local customs authorities and are not included in the product price or shipping fee unless clearly stated at checkout.
Customers are responsible for paying any customs duties, import taxes, or local fees required by their country.
Aurora Hawaiian Shirt does not control customs processing times, customs fees, or import regulations.
Delivery Delays
Although we work with reliable production and shipping partners, delivery delays may sometimes occur.
Delays may be caused by:
Peak seasons and holidays
Weather conditions
Carrier disruptions
Customs inspections
Incorrect or incomplete shipping addresses
High production volume
International shipping delays
Unexpected logistics issues
If your order is delayed beyond the estimated timeframe, please contact us at [email protected]. We will help investigate the issue with our fulfillment and shipping partners.
Lost, Missing or Damaged Packages
If your package is lost in transit, missing, damaged, or delivered with a product issue, please contact us within 7 days of the delivery date or expected delivery date.
Please include:
Your order number
A clear description of the issue
Photos of the damaged item or package, if applicable
Any tracking information available
Our team will review your case and help provide a fair solution according to our shipping and resolution policies.
Packages Marked as Delivered
If tracking shows that your package was delivered but you have not received it, please first check:
Your mailbox
Front door or porch
Building reception or mailroom
Neighbors or household members
Local post office or carrier office
If you still cannot locate your package, please contact the shipping carrier and then reach out to us with your order number. We will do our best to assist you, but we are not responsible for packages confirmed as delivered to the shipping address provided at checkout.
Our Responsibility
Although Aurora Hawaiian Shirt products may be produced and shipped through trusted Print-on-Demand and fulfillment partners, we remain responsible for your order support and customer experience.
If you have questions about production, shipping, tracking, delays, or delivery issues, please contact us directly. We are here to help and will work with our partners to support your order.
Contact Information
For shipping questions or order support, please contact us:
Aurora Hawaiian Shirt
Website: https://aurorahawaiianshirt.com/
Address: 129 John Grn Pl, Spring Hill, TN 37174, United States
Phone: (615) 302-1815
Email: [email protected]
Customer Support Hours: Mon–Sat, 9:00 AM–5:00 PM
