TRACKING
TRACKING FAQ
When will I receive my tracking number?
You will receive a tracking number by email once your order has finished production and has been shipped. Please note that tracking updates may take 24–48 hours to appear after shipment.
Why is my tracking number not updating?
Tracking information may take some time to update after the carrier receives the package. If your tracking has not changed for several days beyond the estimated delivery timeframe, please contact us at [email protected] for support.
What should I do if tracking says delivered but I did not receive my package?
Please first check your mailbox, front door, porch, building reception, neighbors, or local carrier office. If you still cannot find the package, contact us with your order number so we can help review the issue.
